This study investigates whether people perceive social drones differently depending on pilot type and perceived safety. A ââ?¬Å?drone\ncampus tour guideââ?¬Â social drone service was examined to explore these values. This study involves a between-subjects experiment\nusing two drone control types (human-driven and algorithm-driven) and two levels of perceived safety (low and high). The results\ndemonstrate that the drone pilot type changes the service experience when the drone is flying in an unsafe manner. In the group\nwhere the drones were flown in an unsafe manner, participants exhibited higher levels of satisfaction with the algorithm-driven\ndrone guide, while both types of drones received the same level of satisfaction when they were flown safely. The results have\nimplications for understanding how expectations influence service evaluations in relation to human connection.
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